Aztech Offroad

Shipping policy

Shipping Policy

Last updated: 11 Dec 2025

At Aztech Offroad, we aim to process and ship your order as quickly and reliably as possible. Please read the information below to understand how our shipping works.

Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after 12:00pm AEST may be processed the following business day.

  • During peak periods, sales, or product launches, processing times may be slightly extended.

You will receive a confirmation email once your order has been processed and shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Shipping destination

  • Selected shipping method

Estimated delivery times are provided at checkout and are estimates only, not guarantees.

Domestic Shipping (Australia)

  • We ship Australia-wide.

  • Typical delivery times range from 2–7 business days depending on your location.

  • Regional and remote areas may experience longer delivery times.

International Shipping

  • International shipping is available to selected countries.

  • Delivery times vary by destination and carrier.

  • International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

Aztech Offroad is not responsible for delays caused by customs processing.

Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email with tracking details.

  • Tracking updates may take up to 24 hours to appear after dispatch.

Delays & Carrier Issues

While we work with reputable carriers, delays may occur due to:

  • Weather events

  • Carrier disruptions

  • Public holidays

  • Customs clearance (international orders)

Aztech Offroad is not liable for delays outside our control, but we will assist where possible to resolve shipping issues.

Incorrect Address & Failed Deliveries

  • Please ensure your shipping address is correct at checkout.

  • Orders returned due to incorrect or incomplete addresses may incur a re-shipping fee.

  • Aztech Offroad is not responsible for parcels delivered to an address provided incorrectly by the customer.

Lost or Damaged Parcels

If your order arrives damaged or appears lost in transit:

  1. Contact us within 7 days of delivery (or expected delivery date).

  2. Provide your order number and supporting photos if applicable.

We will work with the carrier to investigate and resolve the issue.

Pre-Orders & Backorders

  • Items marked as pre-order or backorder will ship once stock becomes available.

  • Estimated dispatch times will be shown on the product page where applicable.

  • If your order includes both in-stock and pre-order items, the order may ship together unless stated otherwise.

Contact Us

For shipping questions or support, please contact us at:

📧 aztechautomotive@hotmail.com
🌐 www.aztechoffroad.com.au